Scentsy Frequently Asked Questions



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Scentsy Frequently Asked Questions

Listed below are some of the most frequently asked questions about Scentsy Warmers and Scentsy products. If I don't answer your question below then please don't hesitate to contact me with any questions you may have and I will get back to you as soon as I can.


HOT - If you would like help finding a local Scentsy consultant in your area, please email or call me at 951-533-8112 and I will have a member of my team contact you right away.

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How Does a Scentsy Candle Warmer Work?

How Does A Scentsy Candle Warmer Work?


1. Insert light bulb.

2. Place part or all of your Scentsy Candle Bar in the lid.

3. Plug in warmer and turn on the switch.








How Do You Change Your Candle Bar?

Click To Join Scentsy 1. The wax will not evaporate, only the scented oil will.

2. You will know if is time to change when it no longer puts out a fragrance.

3. Turn on your warmer and completely melt the wax in the dish.

4. Pour the melted wax directly into your garbage. (this is completely safe)

5. Clean dish with a paper towel.

Note: If you want to change your candle bars before the fragrance oil has evaporated you can pour the melted wax back into it's original package and store to re-use later.




Additional Frequently Asked Questions About Scentsy

Q: Where can I Buy Scentsy?
A: You can buy through my website, call me, or through a fundraising event.

Q: How can I Buy Scentsy?
A: You can Buy Scentsy with a Credit card, Cash or Check. If you Buy Scentsy online, you will have to pay with a Credit Card. (If you do not have a credit card you can mail me a check and I will order it for you)

Q: What kind of wax is used when making our Candle Bars?
A: Scentsy uses a food-grade petroleum based wax. Scentsy chose this wax because of its superior scent loading ability, melting point and firmness. Scentsy looked at their waxes, but could not find a good quality vegetable based wax that held the scents.

Q: Do I use a whole candle bar at a time?
A: One to two pieces are great for regular size rooms. If you have a larger room or would like to have a stronger fragrance then you should add one or two more.

Q: How hot does the wax get when warmed?
A: The wax temperature is very low, just above body temperature. Using a low watt light bulb prevents anyone from being burned. Perfect for any home with animals or children.

Q: How do I clean the wax out of the warmer?
A: Few simple ways to clean it is to pour it back into its original container, freeze it for about 10 minutes (it should pop right out) or use a paper towel and wipe the warmer.

Q: Does Scentsy ship to APOs and FPOs?
A: Presently, Scentsy does not ship to APOs or FPOs, because UPS does not deliver to these.

Q: How long will our Candle Bars last?
A: Scentsy Candle bars will last a minimum of 50 - 80 hours.

Q: What kind of Light Bulbs do Scentsy Products use?
A: Scentsy Deluxe warmers use a 25 watt Bulb, and Scentsy Plug in warmers use a 15 watt Bulb. You can buy these bulbs one my site under the "Indidual Warmer Pieces" category.

Q: Can Scentsy wax be used in a Non-Scentsy Warmer?
A: Yes, although it isn't recommended. One reason Scentsy Warmers and Scentsy Bars are much safer then regular Candles is that they are set to reach a perfect temperature. Getting just warm enough to release the scent into the air without releasing any of the chemicals with it makes them unique.




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